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Last month we asked you what a ‘world-class’ service meant to you. And we had some very interesting responses. As you’d expect, what’s world-class to one person might not be to another. And sometimes what’s world-class is very simple, but what makes it valuable is that...

I love the term ‘world class.’ Immediately I think of sporting superstars like Messi, Federer and McIlroy who all light up the world stage with unbeatable performances, each demonstrating exactly why they’re the cream of the crop. Unfortunately, we should be witnessing this right now with...

https://youtu.be/dlT5OHw2Udg We may be carrying out video calls with you using a video conferencing tool called Zoom. This is secure and easy to use - this short video explains how you can use it....

At some point, someone in the marketing department of most investment firms will venture the following: “Well, we had better send our clients something to read, otherwise they will think we haven’t done anything all week. Make it sound important and it’ll justify our fees.”  Weekly...